COVID-19 TESTING
FREQUENTLY ASKED QUESTIONS
INFO@FARHILLSPHARMACY.COM
Phone number
908-234-1101
GENERAL FAQ
COVID-19 is a highly infectious disease caused by the Coronavirus called SARS-CoV-2. Most
people infected by the COVID-19 virus will experience mild to moderate respiratory illness
without the need for special treatment. Older people and those who are immunocompromised
especially those with underlying medical issues like Diabetes, Cardiovascular Disease,
Chronic Respiratory Disease, and Cancer are more likely to develop a more serious illness.
Most common: Fever (Temp greater than 100.4 F or 38 C), dry cough, fatigue
Less common: Aches and pains, sore throat, diarrhea, loss of taste or smell, conjunctivitis,
headache
More serious: Difficulty breathing or shortness of breath, chest pain or pressure, loss of speech
or movement
Seek immediate medical attention if you have serious symptoms. Always call before visiting
your doctor or health facility.
People with mild symptoms who are otherwise healthy should manage their symptoms at
home.
On average it takes 5–6 days from when someone is infected with the virus for symptoms to
show, however it can take up to 14 days.
Medical insurance does generally cover testing for COVID-19. Unfortunately, as a pharmacy, we are not capable of billing your medical insurance for COVID-19. We can, however, take HSA or FSA cards, which pay 100% of the cost of testing. Alternatively, you may also file a "paper claim" with your insurance and allow them to reimburse you for your out-of-pocket costs for testing. You would need to contact your insurance to see what information they need from you. If you would prefer to use your medical insurance to pay for testing at the time of testing, there are many urgent cares or medical practices, and even free clinics set up around town to help you. We cannot speak on what kind of tests they perform, when results will be available, or other questions you may have. You would need to reach out to them to do that.
To change the date and/or time of your test, simply click the “Reschedule Appointment” tab
within your e-mail confirmation and you can choose a new date and time. You will be sent an
updated date/time and so will our testing site.
To change the testing site, you will need to e-mail info@farhillspharmacy.com. We
will get to your response within 24 hours.
It is recommended to wait at least 5 days, after a known exposure to someone believed to be
or known to be positive for COVID-19. The reason you wait 5 days is for the virus to build up
enough of a detectable load for testing. If you test before this time, it is likely for you to react
with a negative test, when you are actually positive (false negative)
A rapid antigen diagnostic test detects specific proteins on the surface of the Coronavirus.
These tests generally provide a result within an hour, and are highly specific, meaning if you
test positive you are very likely to be infected (100%). However, there is a higher chance of
false negatives with antigen tests due to testing being done before the virus can build up
detectable levels, therefore there is a chance of false negatives if tested too early (generally
considered less than 5 days post-exposure).
A RT-PCR or PCR test detects the presence of the virus' genetic material using the process of
reverse-transcriptase polymerase chain reaction or PCR. This test is typically collected with a
nasal swab or saliva, sent to a lab, where the Coronavirus RNA (if present) is converted to
DNA and then amplified to produce enough viral DNA to be detected. This test is highly
accurate, so a positive or a negative result is generally 100% accurate, however it can take
days to a week to get the results.
The hope is that if you get infected to COVID-19 once, you build up immunity to it. However,
we do not know enough about COVID-19 yet to say for sure. Viruses often mutate, change,
then reinfect, so it is more probable that you could get COVID-19 again, but less likely than
someone who has never had it and therefore, has no built-up immunity to it.
Most individuals with mild symptoms get over COVID within a few weeks. Others can be
affected for quite longer. The severity of the symptoms and pre-existing conditions can dictate
recovery time.
Anybody with underlying medical diseases like Diabetes, Cardiovascular Disease, Respiratory
Illnesses, Cancers, and other immunocompromised patients. The elderly are thought to be
more likely to have serious medical complications due to COVID-19
Practice social distancing (stay at least 6 feet from others in public spaces), wash your hands
often and use sanitizer, wear a mask when in public or around other individuals, and stay
home as much as possible until the spread of COVID-19 is better controlled. If you are
experiencing symptoms of COVID-19 you should be tested and avoid other people as much as
possible.
Yes! Our COVID testing platform at our website takes all valid Health Savings Account (HSA)
and Flexible Spending Account (FSA) cards. If payment does not go through when trying to
use your HSA or FSA card, call your card processor to troubleshoot the issue.
This generally depends on your insurance provider and it is your sole responsibility to contact
your insurance provider and ensure they will reimburse you for a COVID test before you get
one with Far Hills Pharmacy.
All of the information you need to submit to insurance for reimbursement is sent to you via the
e-mail confirmation in the form of an itemized receipt. Please check your e-mail inbox, junk and
spam. If you did not receive an e-mail it is likely it was entered wrong on your COVID test
submission or your e-mail server blocked the e-mail which happens from time to time. Simply
email info@farhillspharmacy.com to get another confirmation e-mail.
Unfortunately, once you book a test, it is non-refundable. We make that very clear before you
submit payment. We have many steps that involve multiple people behind the scenes to get
ready for testing including paper transcription of forms, preparing tests, reviewing the
information on the forms for completion, and reserving the test time specifically for you. Please
only book a test if you are sure you need to get tested.
If you choose to change the test type (rapid to PCR or PCR to rapid), you simply need to
rebook the correct test, and send an email to INFO@MILLTOWNPHARMACY.COM or
INFO@FARHILLSPHARMACY.COM about the switch. We will refund you within 48 hours for
the incorrect test. It may take 2-6 days for the refund to process on your end.
Our refund policy is also explained to you and requires you to check a box BEFORE you make
payment and confirm the appointment. We appreciate your understanding.
If you chose the wrong test when booking, simply rebook for the correct test and let someone
at the testing site know. Alternatively, you could email INFO@MILLTOWNPHARMACY.COM
or INFO@FARHILLSPHARMACY.COM and we will refund your incorrectly-booked test once
you rebook for the correct test. Refunds will be processed within 24-48 hours and generally
take 2-6 business days depending on your credit card processor.
In either one of these situations, you just need to email. We will respond to you within 24 hours
(generally within the first hour) and rebook your location. Please let us know you full name,
date and time of reservation, where you booked your testing, as well as what date/time you
want to reschedule, and at what desired testing site. We will respond within 24 hours or less.
Absolutely. Email info@milltownpharmacy.com or info@farhillspharmacy.com and we will be
happy to provide your company, group, or personal network with a customized digital flyer to
pass around as well as a referral code to save money on testing
You may ask your tester at the testing site or you may email us and we will respond within 24
hours
COVID-19 RAPID ANTIGEN TEST FAQ [RESULTS IN HALF AN HOUR)
A rapid antigen diagnostic test detects specific proteins on the surface of the Coronavirus.
These tests generally provide a result within an hour, and are highly specific, meaning if you
test positive you are very likely to be infected (100%). However, there is a higher chance of
false negatives with antigen tests due to testing being done before the virus can build up
detectable levels, therefore there is a chance of false negatives if tested too early (generally
considered less than 5 days post-exposure).
A RT-PCR or PCR test detects the presence of the virus' genetic material using the process of
reverse-transcriptase polymerase chain reaction or PCR. This test is typically collected with a
nasal swab or saliva, sent to a lab, where the Coronavirus RNA (if present) is converted to
DNA and then amplified to produce enough viral DNA to be detected. This test is highly
accurate, so a positive or a negative result is generally 100% accurate, however it can take
days to a week to get the results.
This generally depends on your insurance provider and it is your sole responsibility to contact
your insurance provider and ensure they will reimburse you for a COVID test before you get
one with Far Hills Pharmacy.
All of the information you need to submit to insurance for reimbursement is sent to you via the
e-mail confirmation in the form of an itemized receipt. Please check your e-mail inbox, junk and
spam. If you did not receive an e-mail it is likely it was entered wrong on your COVID test
submission or your e-mail server blocked the e-mail which happens from time to time. Simply
email info@farhillspharmacy.com to get another confirmation e-mail.
If you chose the wrong test when booking, simply rebook for the correct test and let someone
at the testing site know. Alternatively, you could email INFO@MILLTOWNPHARMACY.COM
or INFO@FARHILLSPHARMACY.COM and we will refund your incorrectly-booked test once
you rebook for the correct test. Refunds will be processed within 24-48 hours and generally
take 2-6 business days depending on your credit card processor.
10 minutes. Sometimes, we are slightly backed up due to the high demand on COVID-19
testing but we will make every effort to get to you on time and tested as soon as possible.
our CareSmart Rapid Antigen COVID-19 Test has the FDA Emergency Use
Authorization. The CareStart COVID-19 Rapid Diagnostic Test for Detection of SARS-CoV-2
Antigen is a Point of Care Test intended for the qualitative detection of nucleocapsid protein
antigen from SARS-CoV-2 in nasopharyngeal swab specimens. This test can only be
administered by a licensed healthcare professional that has a CLIA certificate.
FDA Letter of Authorization: (for the parent company, Access Bio)
https://www.fda.gov/media/142916/download
Fact Sheet for Patients:
https://www.fda.gov/media/142918/download
Package Insert (Instructions for Use or IFU):
https://www.fda.gov/media/142919/download
Absolutely. Email info@milltownpharmacy.com or info@farhillspharmacy.com and we will be
happy to provide your company, group, or personal network with a customized digital flyer to
pass around as well as a referral code to save money on testing
You may ask your tester at the testing site or you may email us and we will respond within 24
hours
Rapid Antigen COVID-19 Test - CareSmart COVID-19 Antigen Test
RT-PCR COVID-19 Test - Thermofisher Taqpath COVID-19 RT-PCR Test
Please refer to question 16 above for the type of tests we utilize. If the place you are travelling
requires a certain type of test not on our list above then we may not be able to help you
(please visit the CDC website to see travel and COVID testing rules for different destinations).
Many places simply require you have a rapid or PCR test within 72 hours. If that is the case,
we more than likely can accommodate you on any given day.
Please email if you require any assistance at all. We may even have a partner practice that
can accommodate you.
COVID-19 RAPID RT-PCR TEST FAQ (RESULTS IN 2 HOURS, most commonly used for Travel needs)
A rapid antigen diagnostic test detects specific proteins on the surface of the Coronavirus.
These tests generally provide a result within an hour, and are highly specific, meaning if you
test positive you are very likely to be infected (100%). However, there is a higher chance of
false negatives with antigen tests due to testing being done before the virus can build up
detectable levels, therefore there is a chance of false negatives if tested too early (generally
considered less than 5 days post-exposure).
A RT-PCR or PCR test detects the presence of the virus' genetic material using the process of
reverse-transcriptase polymerase chain reaction or PCR. This test is typically collected with a
nasal swab or saliva, sent to a lab, where the Coronavirus RNA (if present) is converted to
DNA and then amplified to produce enough viral DNA to be detected. This test is highly
accurate, so a positive or a negative result is generally 100% accurate, however it can take
days to a week to get the results.
Yes! Our COVID testing platform at our website takes all valid Health Savings Account (HSA)
and Flexible Spending Account (FSA) cards. If payment does not go through when trying to
use your HSA or FSA card, call your card processor to troubleshoot the issue.
This generally depends on your insurance provider and it is your sole responsibility to contact
your insurance provider and ensure they will reimburse you for a COVID test before you get
one with Far Hills Pharmacy.
All of the information you need to submit to insurance for reimbursement is sent to you via the
e-mail confirmation in the form of an itemized receipt. Please check your e-mail inbox, junk and
spam. If you did not receive an e-mail it is likely it was entered wrong on your COVID test
submission or your e-mail server blocked the e-mail which happens from time to time. Simply
email info@farhillspharmacy.com to get another confirmation e-mail.
Refund requests must be received 24 hours prior to the appointment time. There is a 10% processing fee for refunds.
If you chose the wrong test when booking, simply rebook for the correct test and let someone
at the testing site know. Alternatively, you could email INFO@MILLTOWNPHARMACY.COM
or INFO@FARHILLSPHARMACY.COM and we will refund your incorrectly-booked test once
you rebook for the correct test. Refunds will be processed within 24-48 hours and generally
take 2-6 business days depending on your credit card processor.
In either one of these situations, you just need to email. We will respond to you within 24 hours
(generally within the first hour) and rebook your location. Please let us know you full name,
date and time of reservation, where you booked your testing, as well as what date/time you
want to reschedule, and at what desired testing site. We will respond within 24 hours or less.
Our Rapid RT-PCR test results are available within 2 hours. This means you no longer have to worry about travel times and if you will get results in time for your trip!
Absolutely. Email info@milltownpharmacy.com or info@farhillspharmacy.com and we will be
happy to provide your company, group, or personal network with a customized digital flyer to
pass around as well as a referral code to save money on testing
You may ask your tester at the testing site or you may email us and we will respond within 24
hours
Rapid Antigen COVID-19 Test - CareSmart COVID-19 Antigen Test
RT-PCR COVID-19 Test - Thermofisher Taqpath COVID-19 RT-PCR Test
Please refer to question 16 above for the type of tests we utilize. If the place you are travelling
requires a certain type of test not on our list above then we may not be able to help you
(please visit the CDC website to see travel and COVID testing rules for different destinations).
Many places simply require you have a rapid or PCR test within 72 hours. If that is the case,
we more than likely can accommodate you on any given day.
Please email if you require any assistance at all. We may even have a partner practice that
can accommodate you.
An inconclusive result for a PCR test is not very common but we have seen more than usual
due to the new variant strain of COVID-19 from Europe, which masks some tests as
inconclusive. This will change as labs adjust their testing technologies to account for changes
in the virus.
Either way, it’s not for lack of a faulty test, on our part or the labs. It’s just a very rare result that
occurs for some patients as the PCR test checks DNA/RNA and it is recommended the patient
retest as soon as possible. It happens with every lab, and is not a limitation of one particular
lab versus another.
INCONCLUSIVE PCR Result:
An inconclusive result is neither positive nor negative. This result can occur from inadequate
sample collection, very early-stage infection, or for patients close to recovery. With an
inconclusive result, collecting and testing another sample is recommended. Please make an
appointment for another test as soon as possible.
Yes. Our RT-PCR test is a molecular test where we collect the specimen via nasal swab from
the patient then send it to our partner lab to conduct testing. Other names for molecular tests
you may see are diagnostic test, viral test, nucleic acid amplification test (NAAT), RT-PCR test,
or LAMP test.
You should receive your results within 2 hours of your test via email. Please call us or email us at info@milltownpharmacy.com or info@farhillspharmacy.com for follow-up if you have not received it yet. You can also call us at 732-828-0080 for Milltown Pharmacy location or at 908-234-1101 for Far Hills Pharmacy location.
COVID-19 NAAT (MOLECULAR) TEST FAQ [RESULTS IN 2 HOURS, accepted for travel* ]
Please check with your destination country or airlines to ensure NAAT test is acceptable.
Medical insurance does generally cover testing for COVID-19. Unfortunately, as a pharmacy, we are not capable of billing your medical insurance for COVID-19. We can, however, take HSA or FSA cards, which pay 100% of the cost of testing. Alternatively, you may also file a "paper claim" with your insurance and allow them to reimburse you for your out-of-pocket costs for testing. You would need to contact your insurance to see what information they need from you. See Questions 12 and 13 for more information needed to submit your paper claim. If you would prefer to use your medical insurance to pay for testing at the time of testing, there are many urgent cares or medical practices, and even free clinics set up around town to help you. We cannot speak on what kind of tests they perform, when results will be available, or other questions you may have. You would need to reach out to them to do that.
To change the date and/or time of your test, simply click the “Reschedule Appointment” tab
within your e-mail confirmation and you can choose a new date and time. You will be sent an
updated date/time and so will our testing site.
To change the testing site, you will need to e-mail info@farhillspharmacy.com. We
will get to your response within 24 hours.
A RT-PCR or PCR test detects the presence of the virus' genetic material using the process of
reverse-transcriptase polymerase chain reaction or PCR. This test is typically collected with a
nasal swab or saliva, sent to a lab, where the Coronavirus RNA (if present) is converted to
DNA and then amplified to produce enough viral DNA to be detected. This test is highly
accurate, so a positive or a negative result is generally 100% accurate, however it can take
days to a week to get the results.
is a rapid molecular in vitro diagnostic
NAAT test (Abbott ID NOW) is utilizing an isothermal nucleic acid amplification technology intended for the qualitative detection of
nucleic acid from the SARS-CoV-2 viral RNA in direct nasal, nasopharyngeal or throat swabs from
individuals who are suspected of COVID-19 by their healthcare provider within the first seven days of the
onset of symptoms.
The ID NOW COVID-19 test is intended for use by medical professionals or trained operators who are
proficient in performing tests using the ID NOW Instrument. The ID NOW COVID-19 test is only for use
under the Food and Drug Administration’s Emergency Use Authorization.
Yes! Our COVID testing platform at our website takes all valid Health Savings Account (HSA)
and Flexible Spending Account (FSA) cards. If payment does not go through when trying to
use your HSA or FSA card, call your card processor to troubleshoot the issue.
This generally depends on your insurance provider and it is your sole responsibility to contact
your insurance provider and ensure they will reimburse you for a COVID test before you get
one with Far Hills Pharmacy.
All of the information you need to submit to insurance for reimbursement is sent to you via the
e-mail confirmation in the form of an itemized receipt. Please check your e-mail inbox, junk and
spam. If you did not receive an e-mail it is likely it was entered wrong on your COVID test
submission or your e-mail server blocked the e-mail which happens from time to time. Simply
email info@farhillspharmacy.com to get another confirmation e-mail.
If you chose the wrong test when booking, simply rebook for the correct test and let someone
at the testing site know. Alternatively, you could email INFO@MILLTOWNPHARMACY.COM
or INFO@FARHILLSPHARMACY.COM and we will refund your incorrectly-booked test once
you rebook for the correct test. Refunds will be processed within 24-48 hours and generally
take 2-6 business days depending on your credit card processor.
NAAT test results are available within 2 hours.
We use Abbott ID NOW test.
Absolutely. Email info@milltownpharmacy.com or info@farhillspharmacy.com and we will be
happy to provide your company, group, or personal network with a customized digital flyer to
pass around as well as a referral code to save money on testing
You may ask your tester at the testing site or you may email us and we will respond within 24
hours
Please refer to question 16 above for the type of tests we utilize. If the place you are travelling
requires a certain type of test not on our list above then we may not be able to help you
(please visit the CDC website to see travel and COVID testing rules for different destinations).
Many places simply require you have a rapid or PCR test within 72 hours. If that is the case,
we more than likely can accommodate you on any given day.
Please email if you require any assistance at all. We may even have a partner practice that
can accommodate you.
Yes. NAAT test by Abbott ID now can be used for many patients depending on the requirements of the destination. Please check with the airlines or your destination country to ensure they will accept NAAT test.
You can contact us via email info@farhillspharmacy.com or via phone 908-234-1101
COVID-19 ANTIBODY TESTING FAQ
To change the date and/or time of your test, simply click the “Reschedule Appointment” tab
within your e-mail confirmation and you can choose a new date and time. You will be sent an
updated date/time and so will our testing site.
To change the testing site, you will need to e-mail info@farhillspharmacy.com. We
will get to your response within 24 hours.
It is recommended to wait at least 5 days, after a known exposure to someone believed to be
or known to be positive for COVID-19. The reason you wait 5 days is for the virus to build up
enough of a detectable load for testing. If you test before this time, it is likely for you to react
with a negative test, when you are actually positive (false negative)
A rapid antigen diagnostic test detects specific proteins on the surface of the Coronavirus.
These tests generally provide a result within an hour, and are highly specific, meaning if you
test positive you are very likely to be infected (100%). However, there is a higher chance of
false negatives with antigen tests due to testing being done before the virus can build up
detectable levels, therefore there is a chance of false negatives if tested too early (generally
considered less than 5 days post-exposure).
A RT-PCR or PCR test detects the presence of the virus' genetic material using the process of
reverse-transcriptase polymerase chain reaction or PCR. This test is typically collected with a
nasal swab or saliva, sent to a lab, where the Coronavirus RNA (if present) is converted to
DNA and then amplified to produce enough viral DNA to be detected. This test is highly
accurate, so a positive or a negative result is generally 100% accurate, however it can take
days to a week to get the results.
The hope is that if you get infected to COVID-19 once, you build up immunity to it. However,
we do not know enough about COVID-19 yet to say for sure. Viruses often mutate, change,
then reinfect, so it is more probable that you could get COVID-19 again, but less likely than
someone who has never had it and therefore, has no built-up immunity to it.
Yes! Our COVID testing platform at our website takes all valid Health Savings Account (HSA)
and Flexible Spending Account (FSA) cards. If payment does not go through when trying to
use your HSA or FSA card, call your card processor to troubleshoot the issue.
This generally depends on your insurance provider and it is your sole responsibility to contact
your insurance provider and ensure they will reimburse you for a COVID test before you get
one with Far Hills Pharmacy.
All of the information you need to submit to insurance for reimbursement is sent to you via the
e-mail confirmation in the form of an itemized receipt. Please check your e-mail inbox, junk and
spam. If you did not receive an e-mail it is likely it was entered wrong on your COVID test
submission or your e-mail server blocked the e-mail which happens from time to time. Simply
email info@farhillspharmacy.com to get another confirmation e-mail.
Unfortunately, once you book a test, it is non-refundable. We make that very clear before you
submit payment. We have many steps that involve multiple people behind the scenes to get
ready for testing including paper transcription of forms, preparing tests, reviewing the
information on the forms for completion, and reserving the test time specifically for you. Please
only book a test if you are sure you need to get tested.
If you choose to change the test type (rapid to PCR or PCR to rapid), you simply need to
rebook the correct test, and send an email to INFO@MILLTOWNPHARMACY.COM or
INFO@FARHILLSPHARMACY.COM about the switch. We will refund you within 48 hours for
the incorrect test. It may take 2-6 days for the refund to process on your end.
Our refund policy is also explained to you and requires you to check a box BEFORE you make
payment and confirm the appointment. We appreciate your understanding.
If you chose the wrong test when booking, simply rebook for the correct test and let someone
at the testing site know. Alternatively, you could email INFO@MILLTOWNPHARMACY.COM
or INFO@FARHILLSPHARMACY.COM and we will refund your incorrectly-booked test once
you rebook for the correct test. Refunds will be processed within 24-48 hours and generally
take 2-6 business days depending on your credit card processor.
In either one of these situations, you just need to email. We will respond to you within 24 hours
(generally within the first hour) and rebook your location. Please let us know you full name,
date and time of reservation, where you booked your testing, as well as what date/time you
want to reschedule, and at what desired testing site. We will respond within 24 hours or less.
10 minutes. Sometimes, we are slightly backed up due to the high demand on COVID-19
testing but we will make every effort to get to you on time and tested as soon as possible.
PCR test results generally come back in 48-72 business hours. So, it depends on what day
you test. Our courier picks up tested specimen every night and it is shipped overnight to our
partner lab in North Carolina. Results are processed within 48 hours of them receiving the
specimen and results are posted online for both the patient and the pharmacy.
Should you not see your results posted within 72 hours of testing, please contact our partner
lab (Mako Labs) at 919-351-6256 option 2 or 3. If no resolution, please contact
info@milltownpharmacy.com or info@farhillspharmacy.com and we will get involved to get you
a response as soon as possible. 99% of PCR tests we submit are processed within 48-72
hours of testing. See below for expected date of PCR results based on what day of the week
you are tested:
Test Day PCR Result Posted Online
Saturday/Sunday/Monday Wednesday/Thursday
Tuesday Thursday/Friday
Wednesday Friday/Saturday
Thursday Saturday/Sunday
Friday Sunday/Monday
Our partner lab is open 7 days a week, just like us - to serve our communities during a time of
global crisis.
We partner with Mako Labs (North Carolina-based) to provide RT-PCR testing. We utilize the
Taqpath COVID-19 - Flu A/B Combo Kit Assay (manufacturer: Thermo Fisher).
Yes, our CareSmart Rapid Antigen COVID-19 Test is approved by the FDA Emergency Use
Authorization. The CareStart COVID-19 Rapid Diagnostic Test for Detection of SARS-CoV-2
Antigen is a Point of Care Test intended for the qualitative detection of nucleocapsid protein
antigen from SARS-CoV-2 in nasopharyngeal swab specimens. This test can only be
administered by a licensed healthcare professional that has a CLIA certificate.
FDA Letter of Authorization: (for the parent company, Access Bio)
https://www.fda.gov/media/142916/download
Fact Sheet for Patients:
https://www.fda.gov/media/142918/download
Package Insert (Instructions for Use or IFU):
https://www.fda.gov/media/142919/download
Absolutely. Email info@milltownpharmacy.com or info@farhillspharmacy.com and we will be
happy to provide your company, group, or personal network with a customized digital flyer to
pass around as well as a referral code to save money on testing
You may ask your tester at the testing site or you may email us and we will respond within 24
hours
Rapid Antigen COVID-19 Test - CareSmart COVID-19 Antigen Test
RT-PCR COVID-19 Test - Thermofisher Taqpath COVID-19 RT-PCR Test
Please refer to question 16 above for the type of tests we utilize. If the place you are travelling
requires a certain type of test not on our list above then we may not be able to help you
(please visit the CDC website to see travel and COVID testing rules for different destinations).
Many places simply require you have a rapid or PCR test within 72 hours. If that is the case,
we more than likely can accommodate you on any given day.
Please email if you require any assistance at all. We may even have a partner practice that
can accommodate you.
The information you are looking for is the CLIA number on the top of the results page next to
the Mako Medical logo. CLIA (Clinical Laboratory Improvement Amendments) under the FDA
is the certification number all labs obtain.
Everyone that is flying has provided this number to airlines to satisfy their requirements.
You should have received a handout with instructions on how to create an account with the lab
so you can access a PDF copy of your PCR results (within 72 hours of testing). Review the
PCR table for what day your PCR result will post (see question 18).
BILLING - INSURANCE - PAYMENT FAQ
Yes! Our COVID testing platform at our website takes all valid Health Savings Account (HSA)
and Flexible Spending Account (FSA) cards. If payment does not go through when trying to
use your HSA or FSA card, call your card processor to troubleshoot the issue.
This generally depends on your insurance provider and it is your sole responsibility to contact
your insurance provider and ensure they will reimburse you for a COVID test before you get
one with Far Hills Pharmacy.
All of the information you need to submit to insurance for reimbursement is sent to you via the
e-mail confirmation in the form of an itemized receipt. Please check your e-mail inbox, junk and
spam. If you did not receive an e-mail it is likely it was entered wrong on your COVID test
submission or your e-mail server blocked the e-mail which happens from time to time. Simply
email info@farhillspharmacy.com to get another confirmation e-mail.
Unfortunately, once you book a test, it is non-refundable. We make that very clear before you
submit payment. We have many steps that involve multiple people behind the scenes to get
ready for testing including paper transcription of forms, preparing tests, reviewing the
information on the forms for completion, and reserving the test time specifically for you. Please
only book a test if you are sure you need to get tested.
If you choose to change the test type (rapid to PCR or PCR to rapid), you simply need to
rebook the correct test, and send an email to INFO@MILLTOWNPHARMACY.COM or
INFO@FARHILLSPHARMACY.COM about the switch. We will refund you within 48 hours for
the incorrect test. It may take 2-6 days for the refund to process on your end.
Our refund policy is also explained to you and requires you to check a box BEFORE you make
payment and confirm the appointment. We appreciate your understanding.
If you chose the wrong test when booking, simply rebook for the correct test and let someone
at the testing site know. Alternatively, you could email INFO@MILLTOWNPHARMACY.COM
or INFO@FARHILLSPHARMACY.COM and we will refund your incorrectly-booked test once
you rebook for the correct test. Refunds will be processed within 24-48 hours and generally
take 2-6 business days depending on your credit card processor.
In either one of these situations, you just need to email. We will respond to you within 24 hours
(generally within the first hour) and rebook your location. Please let us know you full name,
date and time of reservation, where you booked your testing, as well as what date/time you
want to reschedule, and at what desired testing site. We will respond within 24 hours or less.
We partner with Mako Labs (North Carolina-based) to provide RT-PCR testing. We utilize the
Taqpath COVID-19 - Flu A/B Combo Kit Assay (manufacturer: Thermo Fisher).
Absolutely. Email info@milltownpharmacy.com or info@farhillspharmacy.com and we will be
happy to provide your company, group, or personal network with a customized digital flyer to
pass around as well as a referral code to save money on testing
You may ask your tester at the testing site or you may email us and we will respond within 24
hours
Please refer to question 16 above for the type of tests we utilize. If the place you are travelling
requires a certain type of test not on our list above then we may not be able to help you
(please visit the CDC website to see travel and COVID testing rules for different destinations).
Many places simply require you have a rapid or PCR test within 72 hours. If that is the case,
we more than likely can accommodate you on any given day.
Please email if you require any assistance at all. We may even have a partner practice that
can accommodate you.
The information you are looking for is the CLIA number on the top of the results page next to
the Mako Medical logo. CLIA (Clinical Laboratory Improvement Amendments) under the FDA
is the certification number all labs obtain.
Everyone that is flying has provided this number to airlines to satisfy their requirements.
Mako Medical Labs
8461 Garvey Drive, Raleigh NC, 27616
Tax ID: 47-1359076
Please see the itemized receipt in your email confirmation for this information.